Title: Transfer Center Dispatcher/Phone Triage| Nights Job

Date: Apr 12, 2024

Facility: Le Bonheur (0205)

Job Title: Transfer Center Dispatcher/Phone Triage

Summary

Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller’s needs in a computer software interface, determining the appropriate response to the caller’s need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

	Education/Formal Training	Work Experience	Credential/Licensure
REQUIRED:	Graduate from an accredited program in Emergency Medical Services, Nursing, Respiratory or related field.	Minimum of one (1) year of clinical experience as an EMT, Paramedic, RRT, LPN or RN.	Current licensure to practice as an EMT, Paramedic, RRT, LPN, or RN in the state of where work is performed.
PREFERRED:	N/A	N/A	N/A
SUBSTITUTIONS ALLOWED:	N/A	N/A	N/A

Knowledge/Skills/Abilities

Ability to type 45 wpm accurately.
Ability to understand and prepare moderately complex written materials, such as patient records.
Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
Ability to work without close supervision and to exercise independent judgment in a professional area.
Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities.
Ability to type and utilize computer systems and call center software to meet the necessary requirements.
Ability to organize multiple tasks and projects and maintain control of work flow.

Key Job Responsibilities

Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller.
Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information.
Correctly utilizes the Conveyant Call Management Software.
Dispatches transports in accordance with Policy and Procedure
Dispatches calls in a correct and efficient manner in accordance to Policy and Procedures

Physical Requirements

The ability to sit for long periods in a call center environment.
Must have good balance and coordination.
The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Ability to react quickly and calmly to emergency situations.