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Title:  Patient Transportation Specialist | FT Days Mon-Fri 3:30p-12a | Integrated Operations Center Job

Date:  Oct 2, 2022
Facility:  Corporate (0100)


The Patient Transportation Specialist provides support and dispatch for the non-emergency ground and air transportation of patients in a safe, secure and professional manner. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.



Education/Formal Training

Work Experience




High school diploma or GED required.

One (1) year of related work experience required.




Graduate from an accredited program in Emergency Medical Services strongly preferred.


Call center experience in a Healthcare environment strongly preferred.








  • Ability to understand and prepare moderately complex written materials, such as patient records.
  • Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
  • Ability to follow established procedures and regulations.
  • Ability to exercise independent judgement and initiative.
  • Basic knowledge of PC and radio communications hardware and dispatching software.

Key Job Responsibilities

  • Prioritizes transportation requests according to the patient’s acuity to ensure that emergent transportation requests receive priority.
  • Documents any quality and service incidents concerning any problems that may occur in the course of a shift.
  • Maintains a basic understanding of insurance and issuing payment authorizations.
  • Performs other functions as needed.

Physical Requirements

  • The ability to sit for long periods in a call center environment.
  • Must have good balance and coordination.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Ability to react quickly and calmly to emergency situations.

Nearest Major Market: Memphis

Job Segment: Call Center, Operations Manager, Medical, Customer Service, Operations, Healthcare

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