Title:  Office Manager II/Practice | Southwind Sanderlin Job

Summary

Oversees the daily administration and operation of physician practice to ensure delivery of high-quality care to patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Medical terminology, Medicare and Medicaid experience desired. 
• Ability to understand and prepare complex written materials, such as policy and procedure manuals, equipment manuals and to prepare and analyze statistical and research data.
• Ability to communicate verbally with all levels of Associates, management, physicians, patients and their family and other customers.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organization goals.
• Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
• Ability to plan and schedule tasks and projects and to maintain control of own and others' work flow.

Key Job Responsibilities

• Oversees the daily administration and operation of the physician practice, including front desk processes and back-office clinical operations.
• Administers, maintains and ensures the accurate documentation of the End of Day Accounting Process in accordance with company policy.   
• Supervises, coordinates and participates in activities related to patient registration, scheduling, insurance verification and general billing within the physician practice. 
• Supervises, coordinates and participates in the maintenance of various files, logs and records and ensures accuracy and completeness of information. Utilizes multiple reporting systems to achieve operational goals, including but not limited to payroll, accounting, supplies, electronic medical records. 
• Responsible for regulatory readiness and safety within the physician practice to ensure compliance with all accreditation requirements related to lab, radiology, pharmacy, equipment & supply inventory, facility maintenance, human resources, etc. 
• Reviews clinical quality and patient experience performance. 
• Collaborate and interact with other departments to resolve problems, investigate issues, follow-up on complaints to ensure compliance with policies. 
• Assigns duties and supervises all staff and providers to ensure proper staffing and distribution of assignments to accomplish required tasks. Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Manage the schedules for all providers for specified physician practice(s). 
• Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel.
• Interact with patients within their scope and in accordance with their competencies.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.