Office Manager II/Practice | Country Village Job

Summary

Oversees the administrative, financial, and clerical operations of one physician practice that is high in volume, has a staff of approximately 10 to 15 Associates, and typically 3-5 physicians.  May manage the physician schedules for physician practice. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Medical terminology, Medicare and Medicaid experience desired.
• Ability to understand and prepare complex written materials, such as policy and procedure manuals, equipment manuals and to prepare and analyze statistical and research data.
• Ability to communicate verbally with all levels of Associates, management, physicians, patients and their family and other customers.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organization goals.
• Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
• Ability to plan and schedule tasks and projects and to maintain control of own and others' work flow.

Key Job Responsibilities

Policies & Procedures:

• Plans programs, writes policies and procedures in conjunction with physicians and corporate physician alignment leaders.
• Implements all major policy and operation decisions made by physicians and corporate physician alignment leaders.
• Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies. 

Supervision of Office Personnel:

• Supervises, coordinates and participates in activities related to patient registration, and the sorting, filing, retrieval and/or distribution of medical records and information ensuring adherence to general principles, and established procedures and priorities. 
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Assigns duties, supervises, and coordinates the activity of all office personnel.    Maintains productive levels of output by staff through consistent evaluation and revision of procedures, as necessary.
• Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel.

Other:

• Prepares statistical reports from existing records as required.  Maintains interface with staff outside of department to resolve problems concerning the disposition of patient medical records and services provided.
• May manage the schedules for all physicians for specified physician practice(s).

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.