Title:  IOC Patient Transportation Specialist - FT Evenings Job

Summary

The Patient Transportation Specialist provides support and dispatch for the non-emergency ground and air transportation of patients in a safe, secure and professional manner. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Ability to understand and prepare moderately complex written materials, such as patient records.
• Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
• Ability to follow established procedures and regulations.
• Ability to exercise independent judgement and initiative.
• Basic knowledge of PC and radio communications hardware and dispatching software.

Key Job Responsibilities

• Prioritizes transportation requests according to the patient’s acuity to ensure that emergent transportation requests receive priority.
• Documents any quality and service incidents concerning any problems that may occur in the course of a shift.
• Maintains a basic understanding of insurance and issuing payment authorizations.
• Performs other functions as needed.

Physical Requirements

• The ability to sit for long periods in a call center environment.
• Must have good balance and coordination.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Ability to react quickly and calmly to emergency situations.