Title:  Employee Relations Partner Job

Summary

The Associate Relations Partner consults on associate relations matters in support of associates and leaders across the MLH system. Fosters a healthy work environment aligning with our culture by resolving workplace conflicts and ensuring fair and consistent application of policies and procedures. Provides guidance and support to associates and leaders regarding issues such as performance management, accountability and corrective action, grievance processes and policy interpretation. Conducts effective, thorough, and objective investigations regarding associate concerns. Minimizes legal exposure for MLH from effective associate relations consultation and knowledge of employment laws, HR policies and high level of associate relations expertise. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Experience working in a complex organization.
• Experience in a consulting type role, showing the ability to objectively assess and influence outcomes.
• Excellent interpersonal skills, with emphasis on listening and communicating clearly and succinctly.
• Excellent verbal and written communication skills with all levels of Associates and managers, possibly in an adversarial setting.
• Knowledge of governmental rules and regulations affecting the associate/employer relationship and have demonstrated ability in conflict resolution.
• Knowledge of Title VII, FMLA, FLSA, ADEA, ADA, OWBPA, USERRA, etc.
• Possesses and applies a broad knowledge of employee relations principles, practices, and procedures of field to completing moderately difficult assignments.
• Strong technical knowledge.
• Solid knowledge of laws, regulations and best practices related to Human Resources
• Ability to maintain confidentiality
• Ability to make decisions guided by policies, practices, procedures, and business plan

Key Job Responsibilities

• Advises associates and leaders regarding performance management, accountability and corrective action, performance improvement plans, grievance procedures and other associate relations matters.
• Interprets policies and counsels on responsibilities and rights of MLH associates; proactively identifies, manages, and aids the equitable resolution of job-related complaints and concerns.
• Conducts effective, thorough, and objective investigations ensuring due process. Summarizes conclusions and recommends course of action consistent with MLH practices and ensuring legal compliance.
• Engages in the interactive process with Associates and leaders to review requests for accommodation for leave, disability, and Workers Compensation issues, ensuring guidelines are administered appropriately.
• Ensures efficient and effective resolution of associate complaints, workplace conflicts and other associate relations matters.
• Assists in the preparation of required and supporting documentation for: unemployment claims, conflict resolution claims, federal and state agency claims and employment related litigation.
• Maintains accurate and timely case documentation by documenting findings in case management system.
• Facilitates training to associates and leaders on HR policies and compliance matters.
• Assists with internal audits of associate relations issues and makes recommendations to resolve issues in accordance with policies, practices, and procedures.
• Recommends changes to policies and practices to respond to regulatory, environmental changes, and changes due to advancements in Human Resources.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.