Title:  Business Support Coordinator | Sugical Oncology Job

Summary

Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Knowledge of outpatient office procedures and practices commensurate with experience.
• Proficiency in Windows and Windows-based applications required.
• Ability to read, write, and communicate, both written and orally, with other individuals in a friendly customer-focused manner.
• Ability to understand and prepare moderately complex written materials.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to work in a fast-paces and often stressful environment.
• Ability to organize multiple tasks and projects and maintains control of workflow.
• Ability to deal with difficult patients and situations in a helpful, friendly manner.
• Ability to evaluate and handle problematic situations.
• Ability to operate and monitor computer equipment including various software programs and other business office equipment.
• Training in hospital software programs such as Cerner, RadNet, etc preferred.

Key Job Responsibilities

• Schedules outpatients for tests, appointments, treatments and procedures.
• Registers "walk-in" patients.
• Ensures patient's appointments, financial information and demographics are accurate.
• Informs all patients of the referral process and the need to bring physician referrals.
• Notifies the appropriate area of all calls and scheduled appointments.
• Performs front-end collections, issue receipts, and makes deposits when indicated.
• Assures accuracy of financial/insurance information obtained from patients.
• Performs other job functions as requested or assigned.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.