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Strategic Project Manager II Job

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Date: May 15, 2022

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Under general direction, manages defined quality improvement projects or phase(s) of projects as part of a chartered quality team. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


  Education/Formal Training Work Experience Licensure/Credential
Required: Bachelor's degree in an applicable field such as Business Administration, Nursing or Allied Health area, Healthcare Administration, or Engineering Minimum four years of direct work experience managing quality improvement projects

Certification in QI training such as Six Sigma Green Belt, Lean, or equivalent

Preferred: N/A N/A

Six Sigma Black Belt


Project Management Professional (PMP) Certification

Substitutions Allowed: N/A A job relevant Master's degree (such as MBA, MHA, Engineering) may substitute for one year of experience. N/A



  • Demonstrated expertise in project management as evidenced by experience in supporting large, multi-disciplinary healthcare projects.
  • Demonstrated leadership ability in the management of people, processes, and other resources to drive project results.
  • Demonstrated ability to consistently apply analytical skills to identify problems and offer solutions.
  • Must exercise sound judgment and initiative in all circumstances, including very stressful situations.
  • Knowledge of established project management methodologies: Project Management Body of Knowledge (PMBOK).
  • Demonstrate proficiency in technical and business writing, verbal, and presentation skills.
  • Sound working knowledge of concepts, practices, and procedures related to quality and process improvement functions.
  • Demonstrated knowledge and expertise in the application of advanced quality tools and methodologies, including statistics and team facilitation.
  • Demonstrated ability to motivate teams and drive project results, including with remote teams.
  • Strong technical ability in basic business software such as Excel, PowerPoint, Word, Visio and statistical analysis software such as Minitab.  Technical skill in database software such as Access is desired.
  • Ability to coach and assist others in QI concepts and training.
  • Strong facilitation skills with proven ability to motivate teams and drive project results, including with remote teams.
  • High level of organization skills to manage projects, timelines and implementations.

Key Job Responsibilities

  • Serves as project manager on large, complex projects or multiple projects of moderate complexity. Organizes and leads multi-disciplinary project teams to ensure defined project requirements, scope, and deliverables are met within established timeframes and budget.
  • Develops and maintains comprehensive project documentation, including the project charter, detailed project plan, issue and risk lists, executive dashboards, monthly status reports, and other project artifacts. Maintains comprehensive document archive for each assigned project and ensures all project team members and stakeholders have ready, convenient access to project-related documentation and data.
  • Facilitates project team meetings and is responsible for project tracking and analysis. Measures project performance using appropriate tools and techniques to monitor progress, identify and quantify variances, assist team in developing required corrective actions, and communicate to all stakeholders. 
  • Independently performs systematic evaluations of clinical processes, using the appropriate quality improvement methodology, to identify, recommend, and implement changes to improve patient care and process efficiencies.
  • Measures project performance using appropriate tools and techniques to monitor progress, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
  • Functions as an effective team-builder and facilitator.  Builds mutual trust and encourages respect and cooperation among team members to facilitate project completion. 
  • Highly effective with presentations and communications across all levels of the organization.
  • Serves as a resource for lesser experienced members of the PMO team.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Nearest Major Market: Memphis

Job Segment: Project Manager, Lean Six Sigma, Manager, Patient Care, Technology, Management, Strategy, Healthcare