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Quality Improvement Coordinator-North Facility Job

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Date: Dec 26, 2020

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Assists in the planning, facilitation, and coordination of Quality Management activities related to the pursuit of continuous improvement in any of the following areas: the delivery of patient care, clinical outcomes, operational efficiency, patient satisfaction, patient safety, and cost savings.  This position will also play a primary role in the education of Associates, management and physicians on the quality improvement programs. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 



Education/Formal Training

Work Experience




Bachelor’s degree in Nursing, Healthcare Administration, Public Health Administration, Adult Education, Quality Management, Team Facilitation.

Minimum of five years of progressive experience as a healthcare provider or quality improvement.





Master’s degree in a related field





In lieu of the Bachelor’s degree, must have a High School diploma with four years of experience in quality or process improvement



  • Knowledge of healthcare performance, process or quality initiatives and principles.
  • Basic understanding of local, state and federal regulatory agencies requirements for hospitals.
  • Ability to plan and implement performance improvement measures to assure compliance with the regulatory statues of such agencies.
  • Demonstrated skill and proficiency in leadership, interpersonal relations, and teaching.
  • Ability to facilitate and lead cross-functional teams.
  • Ability to prioritize and effectively manage multiple tasks.
  • Ability to manage change and produce results in a fast-paced environment.
  • Ability to work independently and produce results in a matrix environment.
  • Strong analytical, communication and presentation skills.
  • Excellent PC skills (Microsoft Office, Excel, Access, etc.).
Key Job Responsibilities
  • Plans, coordinates and facilitates hospital-wide performance improvement activities.
  • Plans, coordinates, facilitates and documents all activities related to multidisciplinary Quality Improvement teams.
  • Teaches quality improvement through formal and informal methods and example.
  • Acts as liaison and coordinator for external collaborative QI activities.
  • Coordinates the effective measurement, analysis and presentation of data and results related to the organization improvement priorities, QI teams and related indicators.
  • Exhibits focus and professionalism in all efforts and activities related to role in Performance Improvement, Quality, and Safety. 
  • Performs other job functions as requested or assigned.
Physical Requirements
  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Nearest Major Market: Memphis

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