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Patient Experience Rep 7p-7a Job

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Date: Oct 17, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare

Summary

Performs activities incidental to an effective timely workflow for the physician practice.  Assists the Physician Practice Manager in all aspects of running the physician office, to include ensuring appropriate scheduling appointments, collecting and recording patient demographic and financial information, and filing and collecting payments from responsible parties.  Incumbent is cross-trained in manager’s functions.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 

Education/Experience/Licensure

 

Education/Formal Training

Work Experience

Credential/Licensure

 

REQUIRED:

High school graduate or equivalent.

 

One (1) year medical office experience preferred or two (2) years health related hospital work experience.

 

N/A

 

PREFERRED:

N/A

           Coding knowledge

N/A

 

SUBSTITUTIONS ALLOWED:

N/A

N/A

N/A

Knowledge/Skills/Abilities

  • Ability to use word processing and spreadsheet programs and standard office equipment.
  • Ability to communicate verbally and in writing with others.
  • Ability to handle stressful situations. 

Key Job Responsibilities

  • Performs general office duties and schedules patient appointments.
  • Receives and registers patients presenting at physician’s office.
  • Obtains pre-certifications referrals for arriving patients.
  • Completes patients’ medical records and/or financial records and distributes to appropriate person.
  • Completes tasks related to billing for office visit.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.


Nearest Major Market: Memphis

Job Segment: Medical, Healthcare