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PRN Customer Account Representative - Every Saturday as needed through the week Job

Date: Aug 15, 2019

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare

Summary

On behalf of the client, makes initial contact with client customers with delinquent accounts and attempts to arrange for payment in adherence with FDCPA regulations.  Provides quality customer service to help the debtor understand the bill.  Effectively negotiates with debtors to find ways that payment can be secured.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

 

Education/Formal Training

Work Experience

Credential/Licensure

 

REQUIRED:

High School diploma or equivalent.

One (1) year of previous customer service, collections or call center experience.

N/A

 

PREFERRED:

N/A

N/A

N/A

 

SUBSTITUTIONS ALLOWED:

N/A

N/A

N/A

Knowledge/Skills/Abilities

  • Working Knowledge of Micro Office suite.
  • Ability to influence and interact with others.
  • Ability to exhibit good customer service skills in all contacts.

Key Job Responsibilities

  • Contacts debtor to make arrangements regarding payments.
  • Provides customer service to patients and debtors.
  • Provides appropriate account maintenance.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.


Nearest Major Market: Memphis

Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service

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