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Office Manager | FT Days | Southwind Champion Hills Job

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Date: Apr 19, 2022

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Oversees the administrative, financial, and clerical operations of one physician practice that is high in volume, has a staff of approximately 10 to 15 Associates, and typically 3-5 physicians.  May manage the physician schedules for physician practice. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 



Education/Formal Training

Work Experience




High School Diploma/ GED

Two years’ experience working in a medical office environment and Two years supervisory experience.





Bachelor’s degree









  • Medical terminology, Medicare and Medicaid experience desired.
  • Ability to understand and prepare complex written materials, such as policy and procedure manuals, equipment manuals and to prepare and analyze statistical and research data.
  • Ability to communicate verbally with all levels of Associates, management, physicians, patients and their family and other customers.
  • Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organization goals.
  • Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
  • Ability to plan and schedule tasks and projects and to maintain control of own and others' work flow.

Key Job Responsibilities

Policies & Procedures:

  • Plans programs, writes policies and procedures in conjunction with physicians and corporate physician alignment leaders.
  • Implements all major policy and operation decisions made by physicians and corporate physician alignment leaders.
  • Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies. 

Supervision of Office Personnel:

  • Supervises, coordinates and participates in activities related to patient registration, and the sorting, filing, retrieval and/or distribution of medical records and information ensuring adherence to general principles, and established procedures and priorities. 
  • Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
  • Assigns duties, supervises, and coordinates the activity of all office personnel.    Maintains productive levels of output by staff through consistent evaluation and revision of procedures, as necessary.
  • Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel.


  • Prepares statistical reports from existing records as required.  Maintains interface with staff outside of department to resolve problems concerning the disposition of patient medical records and services provided.
  • May manage the schedules for all physicians for specified physician practice(s).

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Nearest Major Market: Memphis

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