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Manager/Decision Support/PCG Job

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Date: Dec 30, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Responsible for managing the day-to-day operations of a team of decision support professionals that support the collection, aggregation, reporting, and analysis methodologies for strategic, operational and clinical reporting.  Leads or participates in execution, implementation, and coordination of projects related to strategic, operational and clinical data for the organization.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 



Education/Formal Training

Work Experience




Master’s degree in a clinical discipline or other related areas applicable to the position.









  • Three years of experience in healthcare clinical quality outcomes, health information management, Informatics, and/or case management environments. 


  • Formal training or on the job experience in analytics required.








Formal training in Six Sigma or related methodology.




BS/BA degree in an applicable health or IT related discipline to the position.


Five years of experience in healthcare clinical quality outcomes, health information management, Informatics, and/or case management environments.



  • Knowledge of and experience with relational databases and report writing tools such as Crystal Reports, Business Intelligence, Power insight (Cerner), MS Access, or Cognos required.
  • Experience performing change management activities. 
  • Experience analyzing operational and clinical data and/or data interfaces, providing recommendations to improve clinical information architecture, clinical, and/or business workflow; increase patient safety; and/or increase cost effectiveness.
  • Proficiency at an intermediate level with Microsoft Office (Word, Excel, Power Point).
  • Proficiency with statistical analysis tools such as Minitab, SPSS, or SAS preferred.
  • Experience leading or facilitating multi-disciplinary teams. 
  • Demonstrated ability to lead and motivate individuals and groups toward the accomplishment of organizational goals.

Key Job Responsibilities

  • Manages the day-to-day operations, which includes managing a team of decision support professionals responsible for the use of collection, aggregation, reporting, and analysis methodologies for operational and clinical data.  
  • Assists with departmental budgeting, establishing and enforcing policies, procedures, and data standards, promoting data integrity, and addressing clinical data requirements.
  • Plans, coordinates, and supervises assignments generally involving larger and more complex projects by applying comprehensive knowledge in the field of informatics and decision support.  Reviews and reports status of progress; evaluates results.  Identifies and makes recommendations for process improvements.  Ensures solutions reflect a broad view of the organization. 
  • Leads or participates with multi-disciplinary teams toward the execution and implementation of projects.  Serves as a resource and/or consultant to both internal and external stakeholders related to the collection aggregation, reporting, and analysis of clinical data.  Prepares and presents technical and business presentations.
  • Collaborates with others to engineer efficient and reliable data extraction methods, leverage technology, streamline/automate processes, and ensure effective use of clinical information technology.   
  • Manages, motivates, guides, and develops assigned associates in the department.  Conducts performance evaluations, corrective actions, recruits and hires new associates, provides training, coaching, and mentoring to facilitate professional development.
  • Maintains knowledge in field of specialty to ensure a high level of technical competency, promote best practices, and ensure compliance with department and regulatory standards.  
  • Responds when needed on a 24/7 on-call basis to support the organization.  Assesses the organizational impact of urgent problems and emergencies, and takes assertive action to restore full functionality in a timely manner.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  • The Associate is subject to call back at all times.
  • The Associate must provide own transportation.
  • The Associate may be required to have visual acuity to operate motor vehicles.

Nearest Major Market: Memphis

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