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Manager, Community Outreach Job

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Date: Oct 24, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Responsible for the day-to-day planning, management, and evaluation of the assigned community outreach program.  Works closely with Methodist Le Bonheur Healthcare, partnering community organization, and contractual agencies.  Supervises the program staff.  Oversees all program contracts and budgets.  Works with the Methodist Le Bonheur Community Outreach division in all areas.  Assists the Director in areas of fiscal management, policy administration, staff development, employee relations, public relations and risk management.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

  • Coordinates programs with hospital and community agencies, such as emergency medical services, police departments, fire department, courts, health departments and its subspecialties (ex: child development department and other appropriate agencies).
  • Ensures the program maintains an up-to-date listing of and liaison with mental health service providers, including hospitals, family stabilization teams, outpatient facilities, residential facilities, and shelters.
  • Provide community outreach and professional presentations on victims of violence and best practices in providing crisis intervention, needs assessment, case management.
  • Develops and maintains relationships with external partners and stakeholders to improve health outcomes through preventative programs thereby increasing community engagement.
  • Develops and implements quality initiatives, including staff recruiting and training, monitoring/reporting of significant clinical events, monitoring/recording patient/family satisfaction, and monitoring/recording satisfaction of referral sources.
  • Monitors violence index trends with a goal to reduce the violence index
  • Ensures culturally appropriate continuum of services for clients.
  • Attends community and national events to influence policy and build positive relationships, and to promote branding for the HVIP.
  • Work a flexible schedule including evenings and weekends.
  • Performs other related duties as assigned.



Education/Formal Training

Work Experience




Bachelor’s degree in Public Health, Social Work, Nursing, or other health related field.


Must have at least three (3) years of professional experience in a health care environment or in community outreach with two (2) years of experience in program administration, management, or supervision.




Master’s degree in health related field.










  • Demonstrated organizational leadership in a complex, multi-cultural institution.
  • Ability to conceptualize, plan and implement programs at a systems level, as well as to integrate already existing models of healthcare delivery.
  • Demonstrated expertise in complex project management.
  • Demonstrated ability to work collaboratively with a variety of disciplines, programs, community members and staff across multiple organizations, religious persuasions, ethnicities and economic conditions.
  • Demonstrated excellence in ability to communicate verbally and in writing with all levels of Associates, management, and physicians, and community members. 
  • Demonstrated ability to consistently exercise sound judgment and initiative.
  • Ability to effectively communicate with internal and external customers.
  • Demonstrated proficiency in business writing, verbal and presentation skills.
  • Knowledge of basic principles of research, statistics, data collection and analysis.

Key Job Responsibilities

  • Plans, implements, and coordinates assigned community outreach program to meet with the needs of the population.
  • Oversees, organizes and manages the team to ensure assigned program objectives are completed within timeframes and budget. 
  • Collaborates with internal MLH stakeholders, as well as other community partners, to design and implement programs and services within the community.   
  • Develops organizational and departmental written policies, methodologies, procedures and standards consistent with industry standards for project management, which coincide with the program.
  • Responsible and accountable for program budgets, including inventory control, monitoring of expenditures and providing financial reports as requested, and assisting with budget development.
  • Plans, coordinates, and collects data from surveys, audits, monthly staff activities, and health records.
  • Provides and participates in professional/organizational development activities; assists with resource development/grant writing and new project implementation.
  • Serves as staff representative to community organizations and participates in Methodist Le Bonheur Healthcare committees and/or community groups, organizations and/or boards and provides professional input or solicits support.
  • Analyzes results of data collection for quality improvement of case management and research projects.
  • Plans for development, purchase, and/or revision of educational materials and educational presentations.
  • Develops and maintains a competent, productive, and quality conscious staff by hiring, evaluating performance, counseling, issuing corrective action, and recommending promotion or discharge of department personnel according to the MH value system.
  • Maintains compliance with federal, state, local, and system standards, regulations, and policies.
  • Assists Director in preparation of annual expense and capital budgets and utilizes resources.
  • Collaborates with the MLH marketing department to implement consistent communications to community stakeholders.

Physical Requirements

  • Annual TB skin test.
  • Flexibility in scheduling; may require occasional evenings or weekends; some travel.
  • Prolonged walking and standing.
  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergency situations.

Nearest Major Market: Memphis

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