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IT - Manager, Project Management Office (PMO) Job

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Date: Oct 12, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Provides leadership, organization and coordination to support the Project Management Office (PMO) key activities, encompassing program planning, governance and project management. Ensures all projects administered by the PMO adhere to the best practices and standard approaches for program and project management. Manages change and promotes the continuous improvement of project management related processes. PMO manager is expected to lead and facilitate project stakeholders in defining project scope and ensuring the effective utilization of resources.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.



Education/Formal Training

Work Experience




Bachelor’s Degree in business, management information systems or related field.

Must have six (6) years of experience in healthcare Information Technology project management, applicable business or clinical area.




Masters’ Degree in business, management information systems or related field.


Certification in Project Management Professional (PMP)



High School or GED and eleven (11) years of related experience.




  • Demonstrated expertise in Information Technology management.
  • Progressive leadership abilities in the realm of IT project management and budgeting/financial analysis.
  • Demonstrated ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations.
  • Knowledge of sound research, business case/ROI best practices.
  • Demonstrate proficiency in technical and business writing, verbal, and presentation skills.

Key Job Responsibilities

  • Leads the development of PMO organizational and departmental written policies, methodologies, procedures and standards consistent with industry standards for project management. 
  • Provides oversight on project portfolio and guidance to project managers on a complex project or as a program/project manager on multiple projects of moderate complexity. Organizes and leads work plans of the PMO to ensure assigned project objectives are completed within timeframes and budget. 
  • Oversight responsibility for the adherence to PM processes and standard PMO operating procedures consistent with PMI industry guidelines. Identifies and implements PMO best practices, standards and improvement opportunities.
  • Leads the development, administration and oversight of training and educational sessions to individuals or groups to promote effective use of project management methodologies, tools and practices as established standards at Methodist Le Bonheur Healthcare. 
  • Actively leads and participates in departmental and administrative meetings as required.  Acts as an internal expert and advisor on PMO activities and processes. Develops positive relationships throughout the organization and with appreciate external entities.  Maintains effective PMO vendor management strategies. 
  • Responds as required or requested on a 7/24 on-call basis to support the organization. 
  • Assesses the organizational efficiency and effectiveness of the PMO. Responsible for the publication and monitoring of PMO performance dashboard metrics.  

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  • The Associate is subject to call back at all times.

Nearest Major Market: Memphis

Job Segment: Manager, Project Manager, Information Systems, Business Manager, Management, Technology, Research