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IT - Manager, Network Services Job

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Date: May 9, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


The Manager, Network Services is responsible for the management, maintenance and support of the Methodist Data Network environment.  Additional responsibilities include planning, organizing, communicating, controlling, analysis, evaluation, design, testing, development, and implementation of complex computer-based networks, systems and projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.



Education/Formal Training

Work Experience





Bachelor's degree in computer science or related field.


Must have at least four (4) years of experience in Information Technology project management, advanced support management, or other similar experience. 






Cisco CCDP, Cisco CCNA or Cisco CCDA



High School diploma or GED equivalent and nine (9) years of advanced support management experience may be substituted in lieu of educational requirements.



  • Demonstrated leadership potential in the management of people, hardware, software, and other resources.
  • Demonstrated potential to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations.
  • Expertise with Cisco routers, switches, firewalls and VPN concentrators.
  • Knowledge of applicable microcomputer or mainframe computer application development tools and techniques.
  • Demonstrated technical and business written, verbal, and presentation skills.
  • Expertise with Video Conferencing, SIP trunking, Cisco Prime & Solarwinds, and monitoring and management tools.
  • Expertise with Fortinet Firewalls.
  • Expertise in Riverbed WAN Optimization.
  • Extensive experience with IP suite of protocols.
  • Microsoft Application Suite with Visio.
  • Excellent communication and customer service skills with a natural aptitude for dealing with people.
  • Excellent time management skills; must be capable of multi-tasking in a high workload environment.
  • Must provide own transportation.  Must be able to travel to any area of the organization, both local and remote as needed.
Key Job Responsibilities
  • Plans, manages, coordinates, organizes, and makes assignments for the current and future requirements of assigned areas of responsibility.
  • Evaluates and recommends a broad range of hardware and software products for applicability, compatibility, and long-range integration with other systems.
  • Develop and deploy strategic voice and network plans to meet current and future business requirements.
  • Develops and implements strategies to increase productivity, reduce expenses, and increase customer service levels in conjunction with and support of the I.S. strategic plan.
  • Plans and develops operational and capital budgets for personnel, supplies, equipment, training, software, and services.
  • Allocates manpower and fiscal assets, control expenditures, and monitors and reports fiscal performance to ensure effective and efficient use of resources.
  • Develops and reviews job descriptions to ensure they are accurate, consistent and fair.
  • Provides the Director, customers, and outside organizations with timely, competent, professional, and accurate memos, time estimates, project plans, and status reports.
  • Acts as a liaison between the customer and other internal or external support groups in the management of projects and to resolve issues.
  • Develops, maintains, and communicates written system and department policies, procedures, standards, and guidelines related to area of responsibility.
  • Organizes, leads, attends, and accurately participates in meetings or various multidisciplinary committees.
  • Evaluates and recommends solutions that are feasible, cost effective, compatible, and consistent with the department and organization's strategic goals.
  • Researches, plans, tests, coordinates, manages, and supports the implementation of various business and technical solutions.
  • Ensures that projects and tasks are prioritized, documented, completed on time, and within budget.
  • Implements, manages, and tracks service level agreements.
  • Provides training and educational sessions to individuals or groups to ensure a high degree of technical competency.
  • Educates customers regarding departmental and organizational standards and policies as necessary.
  • Responds as required or requested on a 7/24 on call basis to support the organization.
  • Assesses the organizational impact of urgent problems and emergencies, and takes assertive action to restore full functionality in a timely manner.
  • Takes initiative, exercises sound judgment, coordinates, communicates, and when necessary, directs inside and outside resources as necessary to resolve problems.
Physical Requirements
  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  • Subject to call back at all times.
  • Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
  • Required to sit for extended periods.
  • Ability to interpret equipment status indicators to determine appropriate operating condition.  Indicators may include visual and/or auditory techniques or cues.
  • Will occasionally experience very stressful working conditions due to tight project schedules and hardware or software emergencies.
  • Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts or other fastening devices as usually found on computer equipment.
  • Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.

Nearest Major Market: Memphis

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