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IT Education Training Specialist | PCG eCW Team Job

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Date: Jul 22, 2022

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Provides technical assistance for a wide variety of technical and software application inquiries.  Troubleshoots and answers questions and resolves computer problems for endusers in person, via telephone, or electronically.  May provide assistance concerning the use of computer hardware and software, including printing, word processing, electronic mail and operating systems.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.



Education/Formal Training

Work Experience




High school graduate or GED equivalent.

Must have at least  two (2) years of work related experience.













  • Working knowledge of Word, Excel, Scanning, EMR software, and Outlook.
  • Ability to diagnose, research and resolve basic software application problems.
  • Knowledge of healthcare billing and electronic health records terminology helpful.
  • Ability to read and comprehend complex written material, such as computer system manuals.
  • Ability to create end user support and training materials and presentations and process guides.

Key Job Responsibilities

  • Serves as a resource and liaison to office managers, staff and providers to provide initial and ongoing training.
  • Assists with initial training of physician practice office personnel.
  • Acts as co-administrator of EMR with manager for physician practice offices.
  • Responds on an on-call basis to application and customer problems.  Provides hardware, software, trouble-shooting, support and training.  Provides preliminary diagnoses on hardware, software and network problems.  Works jointly with management and MLH Information Systems to diagnose and resolve system problems.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Nearest Major Market: Memphis

Job Segment: EMR, Information Systems, Training, Curriculum, Healthcare, Technology, Operations, Education