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Hospice Office Assistant | PRN Days/Evenings | Hospice Residence | Alliance Health Services Job

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Date: Oct 12, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, the Hospice Residence Office Assistant participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.


  Education/Formal Training Work Experience Credential/Licensure
REQUIRED: High school diploma or equivalent. Minimum of two years clerical experience to include work in MS Office.  N/A



  • Must be proficient in the Microsoft Office program or programs (Word and Excel) as indicated in the specific function within the department.
  • Skill and proficiency in performing secretarial responsibilities such as typing and letter composition.
  • Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
  • Proficient in use of basic office equipment; multi-line phones; and data entry.
  • Demonstrated organizational skills with ability to set priorities and meet deadlines.
  • Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue. 
  • Demonstrates discretion in dealing with confidential information and sensitive issues.
  • Proven record of providing excellent customer service both internally and externally.

Key Job Responsibilities

  • Serves as a support resource to patients, families and guests, nursing and medical staff at the Hospice Residence.
  • Incorporates the customer service value and standards into daily work activities and experiences with patients, families, visitors, physicians and co-workers to ensure good communication and enhance patient / family satisfaction. Courteously greets patients, visitors and other customers; determines their needs and provides information or directs them to the appropriate person. 
  • Answers the telephone and screens calls in a timely, courteous manner.  Obtains information required for response to the caller.  Direct calls as appropriate to other parties, and/or takes accurate messages.
  • Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate.
  • Receives, contacts individuals and disburses packages from FedEx and UPS, etc.
  • Provides tours of the Hospice facility to families and caregivers. 
  • Intiaties and prepares paperwork on patient admission, discharges, and transfers.
  • Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Collects and enters data for departmental reports; runs reports in accordance with departmental needs.
  • Ensures that chart made for the patient has all necessary documents and labels in place, etc.
  • Prepares weekly reports for IDT meetings.
  • Types or transcribes letters, memos, reports, or other documents from handwritten notes, rough drafts or dictation, in a professional and timely manner.
  • Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Nearest Major Market: Memphis

Job Segment: Medical, Administrative Assistant, Hospice, Palliative, Medical Office Assistant, Healthcare, Administrative