Title:  Director, Stroke Program - University Job

Summary

Leads the growth, development and operations in support of the Stroke Program across the system. Directs the efforts of stroke team to improve the quality and service of care provided to stroke patients throughout the system. Partners with stroke physicians, nurse practitioners, administrators, managers, and staff to develop a comprehensive stroke program with consistent processes and protocols at all MLH facilities. Ensures successful compliance with Stroke accreditation agencies. Supports stroke-related research and medical education efforts. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Progressive knowledge in Stroke care methods including data and outcomes management gained through independent clinical decision making skills.
• Ability to react calmly and effectively in emergency situations.
• Ability to coordinate and organize work.
• Applied knowledge of tools/methods used to perform and manage clinical research and analysis in support of clinical Quality Improvement activities.
• Ability to review and summarize data observations and findings, present the findings in a clear and concise way, and assist with decisions related to performance improvement opportunities.
• Ability to establish collaborative working relationships with physicians, patients, coworkers and the community.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals and ability to write routine reports and correspondence.
• Ability to prepare compiling, professional presentations for an audience of senior leaders and executives.
• Ability to speak confidently to groups of senior leaders and executives to advocate for approval of recommended strategic plans for the Stroke Program.
• Ability to effectively lead teams of professionals to accomplish strategic objectives and goals for the Stroke Program. 
   

Key Job Responsibilities

Program Leadership

• In partnership with the Neuroscience Service Line Leader and the Stroke Medical Director, establishes a clear vision of what the Stroke Program needs to become and achieve.
• Prepares plans to ensure the MLH Stroke Program is well positioned to flourish and understands key trends related to stroke care, assesses potential implications for the MLH Stroke Program.
• Assembles teams of professionals to help achieve the vision for the Stroke Program.
• Develops, trains, motivates, and inspires the teams to accomplish all strategic goals and objectives for the Stroke Program.

Strategic Planning and Business Development

• Collects and analyzes programmatic data related to the Stroke Program including, market share, patient volumes, financial margins, etc.
• Researches latest trends and industry developments.
• Collaborates with professionals from the MLH System Strategy Department to understand the strategic direction for the Health System, and to gain access to tools and data related to the Stroke Program.
• Develops strategic plans that aligns with the MLH System strategic plans to drive growth and prominence of the MLH Stroke Program.
• Identifies opportunities to develop new markets and to expand existing markets for providing stroke care.
• Partners with marketing professionals to develop and implement initiatives to promote and increase awareness of the MLH Stroke Program among EMS providers, potential referring physicians and the community. 

Operations Improvement

• Monitors key metrics related to the quality, service, and cost of the care provided to stroke patients. 
• Identifies improvement opportunities, assembles and leads teams to focus on identified improvement opportunities to drive top-decile performance in quality and service and to achieve cost savings.
• Partners with physician leaders to recruit top physician talent to the MLH stroke program.
• Develops strong relationships with all physicians in the Stroke Program.
• Works to eliminate barriers to best practices and acquire needed resources. 
• In conjunction with the medical director, addresses issues with physician performance.

Financial Management

• Develops budgets for all aspects of the Stroke Program. Monitors and manages expenses to stay within budget and achieve financial targets for the stroke program.
• Develops and executes business plans for specific initiatives to enhance the performance of the Stroke Program across the health system.
• Reviews, updates, and manages all contracts related to the support of the Stroke Program by external vendors and providers.

Compliance and Accreditation 

• Leads physicians and staff in the development of processes, procedures, and protocols to ensure compliance with all accreditation requirements. 
• Prepares stroke team for annual accreditation surveys and leads the team during the surveys.
• Ensures staff maintains accreditation requirements for the Stroke Program.
• Ensures program has the proper oversight and safeguards for legal and regulatory requirements are fully achieved. Understands legal and regulatory requirements that impact the Stroke Program. 

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.