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Director, Operations - Oncology Job

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Date: Nov 23, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Plans, organizes, implements, and controls activities and operations for the assigned program/operational area. Accountability 24/7 for department operations. Manages and maintains growth and development for staff of assigned area(s).  Assesses and maintains pertinent technology to meet standards of care. Coordinates team work with other departments, MLH Management, and within the service line(s). Maintains quality of services rendered.



Education/Formal Training

Work Experience





BA/BS in Nursing, Healthcare Administration, or similar related clinical field. 


Minimum of 5 years progressively responsible work experience in an acute care hospital, with relevant clinical experience preferred.

Three or more years’ management experience




Masters in health related field









  • Proficient in the use of Microsoft applications (such as Word, Excel) and experience with database systems.
  • Ability to work independently, exercise appropriate action and good business judgement.
  • Ability to manage multiple priorites, organize tasks, and maintain control of work flow.
  • Strong professional, organizational, and interpersonal skills required for effective and creative leadership in working with all levels of the organization, as well as patients and their families. 
  • Ability to lead and motivate individuals and groups toward the accomplishment of organizational goals.
  • Possesses good analytical and problem solving skills.
  • Demonstrates initiative, flexibility, integrity and diplomacy.
  • Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems

Key Job Responsibilities

Leadership & Direction:

  • Plans, organizes, implements, and controls activities and operations for the assigned program/operational area.
  • Formulates long-range plans for program/service development; sets goals and develops strategies for meeting those goals; anticipates possible problems and prepares contingent strategies.
  • Directs the clinical activities of Associates reporting to the operational area; monitors Associates performance and clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups.  Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment.


    Business Planning/Financial:

  • Prepares budgets and demonstrates fiscal accountability for department resources including human resources, equipment, supplies, and contracted services.  Ensures the department’s ability to achieve outcomes within allocated resources. 



  • Ensures operational excellence and delivery of quality services in accordance with applicable policies, procedures, and professional standards.   Develops operating policies and procedures, quality assurance programs, customer service standards, and peer review. 
  • Demonstrates a clear understanding of regulations applicable to patient care in the assigned areas.  Maintains departmental compliance with legal, regulatory, and hospital standards.


    Relationship Management/Business Development:

  • Investigates and studies trends and developments in the relevant field.  Participates in developing and implementing new programs, services, and procedures.
  • Promotes effective working relations and works effectively with other departments to facilitate achievement of goals and objectives.
  • Ensures a high level of customer service through regular communication and collaboration with administrators, Medical Directors, and physicians.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Nearest Major Market: Memphis

Job Segment: Oncology, Operations Manager, Manager, Medical, Healthcare, Operations, Management