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Title:  Director, Emergency Services | University Job

Date:  Nov 19, 2023
Facility:  University (0201)


The Emergency Services Director is accountable for the 24-hour operations of the emergency department and the related service areas.  The Director is responsible for clinical care delivery, for leadership of associates, for fiscal stewardship of the department’s resources, and for the creation of a positive clinical and associate work environment.  Provides oversight for major initiatives leading to achievement of quality and service goals.  Plays a key role in collaboration with the medical staff ED Director for the facility and in ensuring services are fully implemented.  Contributes to the organization’s and the system’s success in clinical outcomes, service to all customers (patients, families, physicians and associates), and to a positive financial state. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 


  Education/Formal Training Work Experience Credential/Licensure
REQUIRED: BSN and Master’s degree in nursing or healthcare related field required.
4 years of experience in emergency nursing where leadership capabilities have been demonstrated.

Licensed to practice as a professional nurse in the state where work is performed or compact license.

Effective June 1, 2018: All new hires and transfers are required to have BLS certification.

PREFERRED:  N/A N/A CEN designations and/or Nursing Administration highly desirable.



  • Identified leadership competencies.   
  • Use of pc and applications including word processing.   
  • Ability to use data, interpret reports, analyze, draw conclusions, and make appropriate plans.
  • Ability to communicate professionally and effectively with all levels of Associate, management and physicians.   
  • Skill in negotiating with and between individuals and groups of people, including Associates, managers, and physicians.
  • Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.

Key Job Responsibilities

  • Accountable for the assigned Emergency Services and related departments 24 hours / 7 days.  
  • Responsible for the delivery of effective patient care through staff associates.  
  • Leads development and implementation of strategies for the improved care and safety of ED patients.  
  • Responsive to the outcomes of clinical care by participation in the development and implementation of improvement solutions.  
  • Plays a direct role in collaboration with case managers and registration associates to ensure service to each patient.  
  • Works collaboratively with MD ED Director in review of results and addressing care issues and delivery effectiveness.  
  • Responsive to the outcomes of customer satisfaction by participation in the development and implementation of improvement solutions.      
  • Hires, coaches, develops, and evaluates the performance of associates.  
  • Works through Patient Care Coordinators to ensure effective deployment of the care delivery system.  
  • Coaches PCCs in leadership of associates.  
  • Creates positive work environments. 
  • Accountable for associate retention and engagement outcomes.  
  • Ensures effective and efficient use of human resources.  
  • Appropriately plans staffing and scheduling.  
  • Collaborates across appropriate system resources for education and development of associates. 
  • Participates in planning activities regarding the emergency services.  
  • Develops budgets for human, other operating and capital budgets.  
  • Effectively deploys the fiscal plan for the scope of responsibility.  
  • Understands and analyzes fiscal variances and initiates appropriate plans for management.  
  • Effectively uses data and outcome information from various systems and sources.     
  • Ensures continued readiness regarding accreditation and regulatory requirements, and in particular, ensures compliance with EMTALA regulations.  
  • Responsible for the general upkeep of the physical facilities and patient care equipment.  
  • Leads implementation of technology and other assigned projects.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
  • The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • Frequent invasive and non-invasive patient contact.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergency situations.

Nearest Major Market: Memphis

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