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Business Support Coordinator FT DaysPRE-TRANSPLT CLINIC (0000017128) Job

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Date: Oct 16, 2021

Location: Memphis, TN, US

Company: Methodist Le Bonheur Healthcare


Responsible for all activities associated with outpatient registration, scheduling, insurance verification/authorization and cash collections. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. 



Education/Formal Training

Work Experience




High school diploma or equivalent

Minimum of two years experience in outpatient registration, scheduling, insurance verification/authorization and patient accounting.




College or business school training in related area










  • Knowledge of outpatient office procedures and practices commensurate with experience.
  • Proficiency in Windows and Windows-based applications required.
  • Ability to read, write, and communicate, both written and orally, with other individuals in a friendly customer-focused manner.
  • Ability to understand and prepare moderately complex written materials.
  • Ability to work without close supervision and to exercise independent judgment.
  • Ability to work in a fast-paces and often stressful environment.
  • Ability to organize multiple tasks and projects and maintains control of workflow.
  • Ability to deal with difficult patients and situations in a helpful, friendly manner.
  • Ability to evaluate and handle problematic situations.
  • Ability to operate and monitor computer equipment including various software programs and other business office equipment.
  • Training in hospital software programs such as Cerner, RadNet, etc preferred.

Key Job Responsibilities

  • Schedules outpatients for tests, appointments, treatments and procedures.
  • Registers "walk-in" patients.
  • Ensures patient's appointments, financial information and demographics are accurate.
  • Informs all patients of the referral process and the need to bring physician referrals.
  • Notifies the appropriate area of all calls and scheduled appointments.
  • Performs front-end collections, issue receipts, and makes deposits when indicated.
  • Assures accuracy of financial/insurance information obtained from patients.
  • Performs other job functions as requested or assigned.

Physical Requirements

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Nearest Major Market: Memphis

Job Segment: Clinic, Front End, Healthcare, Technology