Area Manager/PCG II Job

Summary

Plans, directs and oversees the daily operations of multiple assigned physician practices.  Provides leadership for all aspects of the medical practice, includes patient relations, staffing, nursing, insurance, billing, and budget activities.  Meets scope criteria for budget expectations and metric requirements that are set for this level. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.  

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Knowledge of the principles and practices of health planning and clinic management sufficient to manage, direct and coordinate the operation of large multiple medical practices.
• Knowledge of the purposes, organization, and policies of systems sufficient to interact with other healthcare providers.
• Knowledge of computer programs and their applications.
• Ability to exercise a high degree of initiative, judgment, discretion, budget expectations and decision-making.
• Ability to analyze situations accurately and take effective actions.
• Skill in establishing and maintaining effective working relationships with physicians, Associates, third party payers, patients and the public.
• Ability to negotiate contracts with third party payers.
• Ability to establish clear job expectations for each Associate’s position, monitor job performance, review and follow up daily.

Key Job Responsibilities

• Recommends, develops, and updates strategic and long-range plans (including financial, administrative, staffing, and medical) to support the medical office’s philosophy and goals.
• Informs physicians and discusses current and/or changing trends, problems, and activities in healthcare.
• Assigns duties, supervises, coordinates and schedules activities of staff members.
• Maintains productive levels of output by staff through consistent evaluation and revision of procedures as necessary.
• Reviews all systems within the practice to maintain maximum efficiency.
• Monitors and develops new procedures and staff assignments to improve quality and quantity of work processes.
• Prepares annual expense budget and capital request budget standards.  Monitors budget and other financial indicators during the year and implements plans to control costs and improve departmental operations.
• Review of Explanation of Benefits accompanying payments.
• Maintains coding and charge entry of clinic visits and operative reports, as well as the claims submission process.
• Analyzes accounts receivables on a monthly basis.
• Monitors all administrative, financial, clerical, housekeeping, and maintenance functions.
• Manages the care, update and retention of records, reports and files in accordance with state, federal and medical requirements.
• Monitors patient flow through the practice to ensure appropriate utilization of physician time and staff coverage.
• Handles more complex administrative patient issues in regards to billing, customer service, and scheduling.
• Maintains and updates information systems for the physician practice.
• Orders supplies, equipment, and capital for physician practice.  Monitors purchases for physician practice and reports unusual variances to budget.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.